Privacy policy

GoGreen Hemp Privacy Policy

Effective Date: September 29, 2026
Last Updated: September 29, 2026

GoGreen Hemp ("GoGreen Hemp," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit www.gogreenhemp.com (the "Site"), shop with us, or contact us; how we use and share it; and the choices and rights you have. By using the Site, you agree to this Privacy Policy and our Terms & Conditions .

1. Age Restrictions

The Site is intended for adults. You must be at least 18 years old to use the Site, and you must meet the minimum age to purchase hemp and CBD products in your state, whichever is higher. We do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has given us personal information, contact us at support@gogreenhemp.com and we will delete it.

2. Information We Collect

Information you give us:
- Contact and account information, such as your name, email address, phone number, shipping and billing address, and password.
- Order information, such as the products you buy, your order history, and Subscribe & Save preferences.
- Payment information, which you enter at checkout and which is processed by our payment processor (see Section 5).
- Communications, such as messages you send us, reviews, and survey or quiz responses.
- Program information, such as your birthday for rewards, referral details, or information you submit for wholesale, private label, or affiliate applications.
- Helping Hand Assistance Program documents, such as a military ID, VA card, disability letter, or benefits letter, which may include sensitive information about military or veteran status, health, or income.

Information collected automatically:
When you visit the Site, we and our service providers automatically collect information such as your IP address (which may indicate your general location), device and browser type, operating system, language, pages viewed, links clicked, the website you came from, and the date and time of your visit. We collect this using cookies, pixels, and similar technologies (see Section 6).

3. How We Use Your Information

We use personal information to:
- process, ship, and support your orders, subscriptions, returns, and refunds;
- create and manage your account and our rewards, referral, and assistance programs;
- verify your age and eligibility for purchases and programs;
- respond to your questions and provide customer service;
- send order confirmations, subscription notices, and other transactional messages;
- send marketing emails about our products, promotions, and news, if you have signed up or where permitted by law;
- understand how visitors use the Site and improve our products, Site, and services;
- measure and improve our advertising;
- prevent fraud, protect the security of the Site, and enforce our Terms; and
- comply with legal obligations.

We use Helping Hand Program documents only to verify your eligibility for that program.

We do not send marketing text messages.

4. How We Share Your Information

We share personal information only as described below:

- Service providers. With companies that help us run our business, such as our website and e-commerce platform (Shopify), our payment processor (Bankful), shipping carriers, email providers, review platforms, and customer-service tools. They may use your information only to provide services to us.
- Analytics and advertising partners. We use Google Analytics to understand how visitors use the Site, and the OpenAI (ChatGPT) advertising pixel to measure and improve our advertising. These partners collect information through cookies and similar technologies on the Site (see Section 6).
- Legal and safety reasons. When required by law, subpoena, or court order, or to protect the rights, property, or safety of GoGreen Hemp, our customers, or others, including to prevent fraud.
- Business transfers. As part of a merger, acquisition, financing, or sale of all or part of our business, in which case your information will remain subject to this Privacy Policy or one at least as protective.
- With your consent. When you direct us to share it.

We do not sell your personal information for money. Some state laws treat certain sharing with advertising partners through cookies as a "sale" or "sharing" of personal information; see Section 9 for how to opt out.

5. Payment Processing

Payments on the Site are processed by our third-party payment processor, Bankful. When you enter your card information at checkout, it is sent directly to Bankful over an encrypted connection and handled in line with the Payment Card Industry Data Security Standard (PCI-DSS). If you choose Subscribe & Save, your payment method is stored securely through our payment processor so future orders can be charged. We do not store full card numbers on our own systems.

6. Cookies and Similar Technologies

We and our partners use cookies, pixels, and similar technologies to:
- operate the Site, such as keeping items in your cart and keeping you signed in;
- understand how the Site is used, through Google Analytics; and
- measure and improve our advertising, through the OpenAI (ChatGPT) advertising pixel.

You can control cookies through your browser settings, including blocking or deleting them; some parts of the Site may not work properly without them. You can learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics with the browser add-on at tools.google.com/dlpage/gaoptout.

We honor Global Privacy Control (GPC) browser signals as an opt-out of the sale or sharing of personal information and of targeted advertising. You can also opt out as described in Section 9. Because there is no common standard for other "Do Not Track" signals, the Site does not respond to them.

7. Email Marketing

If you sign up for our emails or create an account, we may send you emails about our products, promotions, and news. You can unsubscribe at any time using the link at the bottom of any marketing email or by contacting us at support@gogreenhemp.com. We will still send transactional messages about your orders, subscriptions, and account.

8. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (SSL/TLS) connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential; GoGreen Hemp will never ask you for your password.

We keep personal information only as long as needed for the purposes described in this Privacy Policy, including to fulfill orders, maintain your account, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. We keep Helping Hand Program documents only as long as needed to verify and administer your eligibility.

9. Your Privacy Rights

Depending on where you live, you may have rights under state privacy laws, including laws in California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and other states. These may include the right to:

- Know and access the personal information we have collected about you and how we use and share it;
- Correct inaccurate personal information;
- Delete personal information we have collected from you, subject to legal exceptions;
- Obtain a copy of your personal information in a portable format;
- Opt out of the sale or sharing of your personal information, and of targeted advertising;
- Limit the use of sensitive personal information (we use sensitive information, such as Helping Hand documents, only to verify eligibility); and
- Not be discriminated against for exercising any of these rights.

How to make a request. Email support@gogreenhemp.com with the subject line "Privacy Request," and tell us which right you want to exercise. To opt out of the sale or sharing of your personal information or targeted advertising, use the subject line "Do Not Sell or Share," or enable Global Privacy Control in your browser.

We will verify your request by matching information you provide with information we have on file, and we will respond within the time required by law (generally 45 days, with a possible extension). You may use an authorized agent to make a request on your behalf; we may ask for proof of the agent's authority and confirm your identity directly. If we deny your request, you may appeal by replying to our response with the subject line "Privacy Appeal," and we will respond within the time required by law.

You can also update much of your information at any time by signing in to your account.

10. Third-Party Links and Services

The Site may link to other websites and services, such as social media sites, our product quiz, and review platforms. We are not responsible for their privacy practices. Please read their privacy policies before providing them with information.

11. Users Outside the United States

The Site is intended for users in the United States. If you access the Site from outside the U.S., your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last Updated" date above. If we make material changes, we will notify you by email or by a notice on the Site before the changes take effect.

13. Contact Us

Questions about this Privacy Policy or our privacy practices? Contact us:

GoGreen Hemp
6601 NW 14th St
Plantation, FL 33313
support@gogreenhemp.com
+1 (954) 533-0089