Cancellation policy

Subscribe & Save: Purchase Options and Cancellation Policy

This policy explains how GoGreen Hemp Subscribe & Save works, how you'll be billed, and how to change or cancel your subscription at any time.

How Subscribe & Save works

• When you choose Subscribe & Save on a product page, you're agreeing to receive that product automatically on a recurring schedule (for example, every 4 weeks) until you cancel.
• Your subscription price, including any Subscribe & Save discount, is shown on the product page and at checkout before you place your order.
• There is no minimum commitment and no cancellation fee. You can skip, change, or cancel at any time.

Billing and renewals

• Your first order is charged at checkout.
• Each renewal is charged automatically to the payment method on file on your renewal date, and ships right after.
• We'll send you an email reminder before each upcoming renewal so you have time to make changes.
• If a renewal payment fails, we'll notify you by email and retry the charge. Your subscription may be paused if payment can't be completed.
• If the price of a subscribed product changes, we'll notify you before the new price applies to your next renewal.

Managing your subscription

You can manage your subscription yourself at any time by logging in to your account at gogreenhemp.com/account and opening Subscriptions. From there you can:

• Skip your next delivery
• Change your delivery frequency
• Change products, flavors, strengths, or quantities
• Update your shipping address or payment method
• Pause or cancel your subscription

How to cancel

You can cancel your subscription at any time, using any of these options:

• Online: log in at gogreenhemp.com/account, open Subscriptions, and select Cancel subscription.
• Email: support@gogreenhemp.com
• Phone: 954-533-0089 (Monday–Friday, 9 a.m.–5:30 p.m. ET)

To avoid being charged for your next delivery, please cancel before your next renewal date. Cancellations take effect immediately for all future renewals. Orders that have already been charged and shipped are not affected by cancellation.

Refunds

Every GoGreen Hemp order, including subscription renewals, is covered by our 30-Day Money-Back Guarantee. If you were charged for a renewal you meant to cancel, or you're not satisfied with your order, contact us within 30 days of delivery and we'll make it right. See our Refund Policy for details.

Subscriptions from our previous website

We recently moved to a new store platform. Subscriptions created on our previous website did not transfer automatically and are no longer active. To keep receiving your products, please start a new Subscribe & Save subscription on our current site. If you have any questions, our team is happy to help at support@gogreenhemp.com.

Questions

Contact GoGreen Hemp at support@gogreenhemp.com or 954-533-0089. We respond to every message within one business day.