Shipping policy

Fast, tracked shipping on every GoGreen Hemp order. Here's what to expect from the moment you check out until your order arrives.

Shipping at a Glance

• Free standard shipping on orders of $49.99 or more
• Orders under $49.99: $5.99 flat rate, shown at checkout
• Processing time: 1–2 business days
• Delivery time: 1–5 business days within the U.S. and its territories
• Signature required on orders of $250 or more

Order Processing & Delivery

We ship most orders within 1–2 business days of receiving them from our facility in Plantation, Florida. Orders ship via USPS, UPS, FedEx or DHL, and you'll receive a tracking number by email as soon as your order is on its way. Most customers in the United States and its territories receive their order within 1–5 business days.

We don't currently offer overnight or express shipping through the website. If you need it, call us at (954) 533-0089 and we'll see what we can do.

Delivery dates are estimates. We can't control carrier delays, weather or other events outside our control. If something affects our ability to ship, we'll post a notice on this site.

Where We Ship

We ship within the United States and its territories, including Puerto Rico. We don't ship internationally. Some products can't be shipped to certain states or localities because of state or local laws; if a product can't ship to your address, you'll be notified at checkout. See our state-by-state CBD guides for details.

Order Changes & Cancellations

Need to change or cancel an order? Contact us as soon as possible at support@gogreenhemp.com or (954) 533-0089. Because we ship quickly, we can't guarantee changes once an order has been processed. If your order has already shipped, you can still return it under our 30-Day Guarantee.

Lost or Missing Packages

If your tracking shows "delivered" but you can't find your package:

• Check around your property, with neighbors and with anyone in your household who may have picked it up. This solves most cases.
• Wait 24 hours, because carriers sometimes mark packages delivered early.
• Contact your local carrier office.
• Still missing? Reach out to us and we'll help you file a claim with the carrier.

Once a carrier confirms delivery to the address provided, GoGreen Hemp isn't responsible for packages lost or stolen after delivery.

Incorrect Shipping Address

Please double-check your address at checkout. If an order is sent to an incorrect address entered by the customer, you'll be responsible for re-shipping costs. We'll re-ship once the original package is returned to us. For phone orders, we read your address back to you to confirm it.

Damaged or Tampered Packages

Every product is quality tested and inspected before it leaves our facility. Please check your order when it arrives. If anything is damaged or appears tampered with, email photos and your order number to support@gogreenhemp.com within 72 hours of delivery and we'll send a replacement.

Wholesale Shipments

Wholesale orders follow the same 1–2 business day processing time. Freight or palletized orders may take longer; your wholesale contact will confirm timing. Questions? Call 954-533-0089 or email wholesale@gogreenhemp.com.

Shipping FAQ

How long does shipping take?
Orders ship within 1–2 business days and usually arrive within 1–5 business days in the U.S. and its territories.

Do you offer free shipping?
Yes. Standard shipping is free on all orders of $49.99 or more.

How do I track my order?
We email a tracking number as soon as your order ships.

Do you ship internationally?
No. We ship within the United States and its territories only.

Questions? We're Here to Help

Email: support@gogreenhemp.com
Phone: (954) 533-0089, Monday–Friday, 9 a.m.–5:30 p.m. ET
Address: 6601 NW 14th St, Plantation, FL 33313